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FAQs


Q: How long does it take to get my order?
A: It is our goal to ship all orders as quick as possible. Most orders are processed and shipped within 2 business days of purchase.  When your order has shipped, we will send you a tracking number via email. If your order has not arrived after 5 business days, please contact our customer service department via email at Support@SolauraSpa.com

Q: What kinds of payments do you accept?
A: All major credit and debit cards, as well as PayPal. 

Q: What is your return policy?
A: Solaura Spa will provide a refund of any unopened and unused product within 14 days of delivery.  

Q: How long will my products last?
A: We recommend storing Solaura Spa products in a cool dark place as heat and light could weaken their integrity. Stored correctly, most products have a shelf life of over eight months. 

Q: Are there any usage instructions for your products?

A: Yes, each product has directions listed on the product page.

Q: Do you use preservatives in your products?
A: Preservatives are essential to ensure the products stay safe. If our products could be maintained without preservatives or with only natural preservatives, we would do so. It is imperative that products are free of contamination and remain so after the consumer opens and uses the product. Therefore, we will make sure that each formula meets the necessary level of protection.

Q: Do you test on animals?
A: NO!  Our products are Cruelty-Free .

Q: Are the products vegan?
A: 
Our products are not certified vegan or vegan approved, but they do not contain animal derived ingredients 

Q: Are the products paraben free?
A: YES!   All of our products are paraben free.

Q: What else should I know?
A: Our products are made 
using naturally-derived ingredients (such as botanicals extracts, roots, essential oils and flowers) combined with naturally occurring carrier agents, surfactants, humectants, and emulsifiers. All products are manufactured in the USA.

Click here for product ingredient list

 

 

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